Our Guarantee

We believe that you, the customer, are the most important part of any business. This means we give you the choice to return your opals or other items you buy from us if they are not what you wanted. The freedom to choose is what makes a great relationship.

Our Policy

If you are not happy with the opal you have received or believe it does not represent what you saw when you purchased the item, we will refund you within 30 days of purchasing. Just send the item back to us and we will process your refund less shipping charges and any reimport duties.



The item must be in its original condition.

To add to your peace of mind, we will also refund if the item has been broken in the mail. The item must still be returned prior to a refund being issued.

The 100% Satisfaction Guaranteed Policy means you can shop in full confidence knowing that for whatever reason you can return your opal if it isn’t to your satisfaction.