Shipping and Insurance

Your opal is safely shipped in generic padded bags or boxes.

We use a combination of shippers according to where your opal is going as well as it’s value. All shipping methods are trackable and all items over AUD$750 (USD$500) are insured by us. When purchasing from us, please fill in as much detail as possible. We confirm all addresses through Google Maps just to be sure.

Custom, Duties and Taxes  Any charges associated with customs and duties are your responsibility. If you are unsure, please check with your relevant customs agents in your country. We provide suitable documentation on all items shipped internationally.

For your reference the Harmonised Tarriff Code for rough opal is 7103.10.2000 and the code for cut and polished opal is 7103.99.1000. When shipping to the USA, all rough and cut opal – not set in jewellery is subject to the United States and Australia Free Trade agreement and has no duty payable. There may however be other inspection fees levied. Please check with your local customs broker.

All Australian customers; GST is included in the listed price as per ATO regulations and a separate Tax Invoice can be issued to you if requested.

Here are all the ways we ship and estimated arrival times. Please note these are an estimation only!

For parcels being shipped to an Australian address.

Airmail: This service relates to Cerium Oxide and Bodytone scales only

Express Service: Express Post with signature
Your parcel will be shipped via Australia Post. The service is trackable and in most cases it is an overnight service to a street or PO Box address. All deliveries must be signed for.

For parcels being shipped to an address outside Australia.

Regular Service via DHL Shipping – flate rate anywhere in the world of US$12

This service is only available for parcels under US$500. Your parcel will be shipped via the DHL eCommerce service. This means DHL will handle the package until it reaches the destination country. Once there, your local postal service will handle and deliver it to you.

Please allow 10-15 working days for delivery.  PO Boxes can be used with this service. A tracking number will be provided and there is no signature on delivery.

Express Service and all items over AU$800 or US$650: Federal Express Courier – flat rate anywhere in the world of US$50
Your parcel will be shipped via FedEx. This is a courier service and in most cases will arrive within 5-7 days. This service is fully trackable and you should receive an email directly from FedEx with the tracking number and status once the parcel is shipped. All items are insured for the value of the parcel and all deliveries must be signed for. PO Boxes cannot be used for this service.