Our Promise
We stand by every opal we sell—authentic, ethically sourced, and exactly as described. If something’s not right, we’ll make it right. That’s our guarantee. Because when you shop with us, you’re not just buying a gem you’re joining a community that values trust, transparency, and quality.
Your happiness is our top priority. If for any reason you’re not delighted with your purchase, just let us know within 30 days of receipt—and we’ll make it right.
Eligibility: All ready-made products qualify excluding “Create Your Own” designs, custom jewelry and any worked rough opal.
Process:
- Email us to let us know you’d like to return.
- Ship the item(s) back to us.
- We’ll issue a full refund of your purchase price (minus shipping) to your original payment method. No questions asked.
Changed your mind? Didn’t meet expectations? No problem—your satisfaction matters most.
Read full details in our Returns Policy.
We’re an online business, but we’re never “out of reach.” Reach out any time—via chat or email—and you’ll receive prompt, friendly support. Whether you have a question about gemstones, need assistance with your order, or just want advice, we’re happy to help.
Complimentary Opal Report:
- Details every stone’s specifications and provenance.
- Request one at checkout; we’ll email it to you.
Independent Valuation:
- Issued by a registered Australian Gemstone Valuer.
- Service takes 3-5 additional days.
- Must be requested prior to shipping
- Additional Fee - see more here.
These documents confirm authenticity, quality, and origin—because knowing your opal’s story makes it even more special.
Experience since 1961: A family-run Queensland business with deep roots in the opal trade.
Ethical Credentials: Australian Trusted Trader; member of the International Colored Gemstone Association and an Ethical Accredited Member
Industry Leadership: Our founder, Ruth Benjamin-Thomas, is President of the Opal Association and sits on the CIBJO Opal Guide Working Group.
Learn more about our heritage and values on our About Us page.
We stand by every transaction—and by you. If there’s anything we can do to improve your experience, please don’t hesitate to get in touch.
Opal TV
Have you stumbled across our YouTube channel yet? It’s another platform where we welcome you into the world of natural Australian opal. Our videos are educational, humorous and sometimes nail-biting as Justin shares his cutting and polishing skills. Take a moment to view our videos and experience the essence of who we are and the people that make up our incredible team. We love what we do and want to invite you into our Aussie family.